TERMS OF SERVICE

Language clause

This policy is legally binding in English.

Any translated versions are provided for convenience only.

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1. General information

This website is operated by KamiLé Nature.

Throughout the site, the terms “we”, “us” and “our” refer to KamiLé Nature.

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

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2. Products

KamiLé Nature offers skincare ritual tools designed for at-home use.

Product descriptions and images are provided for informational purposes.

Minor variations in color or appearance may occur due to lighting conditions or screen settings.

Our products are not medical devices and do not replace professional treatments or medical advice.

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3. Orders & contract

A contract of sale is concluded once payment has been successfully completed and an order confirmation email has been sent.

We reserve the right to refuse or cancel an order in case of:

- product unavailability

- payment authorization issues

- suspected fraudulent or abusive activity

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4. Prices & payments

All prices are displayed in EUR (€) and include applicable taxes unless stated otherwise.

Available payment methods are displayed at checkout.

KamiLé Nature reserves the right to change prices at any time.

Price changes do not affect orders that have already been confirmed.

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5. Shipping

We ship within the European Union.

Shipping methods, costs and estimated delivery times are displayed at checkout.

Delivery times are indicative and may vary depending on destination and external factors.

KamiLé Nature is not responsible for delays caused by courier services.

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6. Right of withdrawal (EU consumers)

In accordance with European Union consumer law, you have the right to withdraw from your purchase within 14 days of receiving the product, without providing a reason.

Conditions and procedures for returns and refunds are detailed in our Refund & Return Policy, which forms an integral part of these Terms.

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7. Complaints & defective products

If you receive a defective or damaged product, please contact us within 7 days of delivery at: kamilenature@gmail.com

Please include your order number and clear photos of the issue.

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8. Liability

KamiLé Nature shall not be held liable for:

- improper or unintended use of the products

- allergic reactions or skin sensitivity 

- indirect or consequential damages

Customers are responsible for following usage instructions provided with the product.

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9. Intellectual property

All content on this website, including texts, images, logos and designs, is the property of KamiLé Nature and may not be copied, reproduced or used without prior written consent.

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10. Governing law

These Terms of Service are governed by the laws of Malta and the European Union.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Malta.